Meet Nikolaos who works as a 2nd Line Agent
What could an ordinary day look like for you?
A typical day contains a variety of tasks for me, as I am part of the 2nd Line team. Depending on the day, I support, train or even coach 1st Line agents. Other tasks include internal matters, such as creating discount codes, manuals and guides or handling disputes. One thing I can say for sure is that it never gets boring!
What is the best part of working at Jollyroom?
The best part is my colleagues and the way #WeWorkTogether, help each other and the smile on their face when I meet them. The opportunity to develop professionally within the company is also one of the best things. I am also an example of that, as I started as a customer service representative for Germany and Austria and then joined the 2nd Line team a year later. There, I get to help my colleagues and customers from even more countries!
What personal qualities do you think are important to enjoy working at Jollyroom?
Firstly, I think you must be curious and hungry for knowledge. The more you learn, the faster you will succeed. Being a team player is also important as it is a key word in our company. It's important to know that we always help each other and act as a unit. Flexibility and being open to new opportunities are also some things that will take someone far.
How do you spend your free time?
First and foremost, I practice, as I have played volleyball for over 17 years and currently play for Göteborgs Volleybollklubb. Apart from that, I play a lot of video games (big Nintendo fan!), read books, or watch series. I also enjoy taking long walks with friends and cycling around the city when the weather allows it!
How do you make life easier for families with children in your role?
A big part of my role as a 2nd Line Agent is to #CreateValueForTheCustomer, something I do daily by supporting my colleagues. I do this mainly by helping them directly with cases and by creating materials or guides for them on how to help our customers in the best, fastest, and least complicated way. Whether you have children or not, putting yourself in the shoes of these families is how you understand their needs, and that's always my approach.